Privacy Policy

Effective Date: 7 September 2026

At Hendrick Elias Enterprises, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or make use of our products and services.

This Privacy Policy applies to information collected through our website, email, telephone, WhatsApp and other communication channels.

1. Company Information

Hendrick Elias Enterprises

Cell: 076 411 7875
Email: info@hendrickeliasenterprises.co.za
Address: Stand NO 671, 2006 & 2008 Street, Bloodriver, Polokwane, 0784, South Africa

For purposes of applicable data-protection legislation, Hendrick Elias Enterprises may act as the responsible party when processing personal information collected from customers, prospective customers and website visitors.

2. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Full name
• Telephone or mobile number
• Email address
• Physical or delivery address
• Information relating to your property or building project
• Product or service requirements
• Quotation and enquiry details
• Information provided when communicating with us
• Any other information you voluntarily provide to us

We aim to collect only information that is reasonably necessary for the relevant business purpose. The Information Regulator similarly advises organisations to collect and retain only information genuinely necessary for a specific and defined purpose.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests.
• Provide quotations and estimates.
• Process orders and provide products or services.
• Communicate with you regarding your enquiry or project.
• Arrange deliveries, installations or other services where applicable.
• Maintain customer and business records.
• Improve our products, services and website.
• Send relevant promotional information where permitted by law.
• Comply with applicable legal and regulatory requirements.
• Protect our business, customers and website against fraud, misuse or security threats.

Personal information should be collected for a specific, explicitly defined and lawful purpose related to the organisation’s activities.

4. Website Enquiries and Contact Forms

If you submit an enquiry through our website, we may collect the information you provide, such as your name, telephone number, email address and project requirements.

This information will be used to respond to your enquiry, provide the requested information or quotation, and communicate with you regarding our products and services.

5. Sharing of Personal Information

Hendrick Elias Enterprises will not sell, rent or trade your personal information.

We may share relevant information with trusted service providers, suppliers, contractors or business partners where this is reasonably necessary to provide a requested product or service, process an order, arrange delivery or installation, or perform another legitimate business function.

Where information is shared, we take reasonable steps to ensure that it is handled appropriately and securely.

6. Protection of Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

These measures may include appropriate access controls, secure storage, password protection and limiting access to personal information to people who reasonably require it for business purposes.

The Information Regulator recommends appropriate security measures, including access controls and other safeguards, to protect personal information against unauthorised access or disclosure.

7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide our services, maintain appropriate business records, resolve disputes, or comply with legal obligations.

Where information is no longer required, it may be securely deleted, destroyed or anonymised, subject to applicable legal requirements. POPIA generally requires personal information not to be retained longer than necessary for the purpose for which it was collected, subject to recognised exceptions.

8. Cookies and Website Information

Our website may use cookies or similar technologies to improve functionality, understand how visitors use the website and improve the user experience.

Cookies may collect information such as browser type, device information, pages visited and general website usage information.

You may be able to disable cookies through your browser settings. However, doing so may affect certain website functionality.

9. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other external services.

Hendrick Elias Enterprises is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction or updating of inaccurate information.
• Ask us to delete or restrict certain personal information where legally applicable.
• Object to certain processing of your personal information.
• Withdraw consent where processing is based on consent.
• Object to receiving direct marketing communications where applicable.
• Lodge a complaint if you believe your personal information has been handled unlawfully.

POPIA establishes requirements intended to protect individuals’ personal information and provides a framework for lawful processing.

11. Direct Marketing

Where we send promotional communications by electronic means, we will do so in accordance with applicable South African data-protection and direct-marketing requirements.

You may request that we stop sending promotional communications to you.

12. Children’s Information

Our website and services are not specifically directed at children. We do not knowingly collect children’s personal information unless permitted or required by applicable law.

POPIA places specific restrictions on the processing of children’s personal information, subject to certain exceptions.

13. Changes to This Privacy Policy

Hendrick Elias Enterprises may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legislation.

Any updated version will be published on this page with a revised effective date.

14. Contact Us

If you have any questions about this Privacy Policy, would like to request access to your personal information, or wish to raise a privacy-related concern, please contact us:

Hendrick Elias Enterprises
Cell: 076 411 7875
Email: info@hendrickeliasenterprises.co.za
Address: Stand NO 671, 2006 & 2008 Street, Bloodriver, Polokwane, 0784, South Africa